warranty

The warranty is determined by the manufacturer and will be detailed upon your invoice and delivery note.

Typically this will be, either

250 hours usage or 3 months from date of invoice (whichever event occurs first)
or
500 hours usage or 6 months from date of invoice (whichever event occurs first)

doa

“Dead on Arrival” is a term which relates to the non-operation or premature failure of a new lamp (within 14 days of invoice). In this event the lamp must be repackaged in the same carton in which it was received, and returned within a suitable outer wrap, to Lampz for inspection.

You should include your full contact details and a copy of your purchase order, our invoice or delivery note. Please ensure carriage to Lampz is prepaid and the lamp is fully insured. If your claim for a replacement under the terms of warranty is authorized, you will also be reimbursed for these carriage charges. An invoice from you to Lampz will be required.

courier

Every care will be taken to ensure the lamp you purchase is securely packaged. In the unlikely event that it is received in a damaged condition, you should return the lamp to Lampz in its’ original packaging, within a suitable & robust outer carton, in order that we may inspect both lamp and packaging for physical damage. We strongly advise that you note the statement which now appears to be common amongst carriers “received in good condition”. This should be struck out & replaced with “unexamined” or “in damaged condition”. If appropriate take photographs. Claims must be logged verbally within 24 hours and confirmed in writing within 72 hours of receipt (Email, Facsimile or hard copy by post).

You should include your full contact details and a copy of your purchase order, our invoice or delivery note. Please ensure carriage to Lampz is prepaid and the lamp is fully insured. If your claim for a replacement under the terms of insured carriage is authorized, you will also be reimbursed for these carriage charges. An invoice from you to Lampz will be required.